Terms of Service

1Acceptance of Terms

By accessing or using Cloudysol's website, requesting a demo, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service.

If you are entering into this agreement on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.

2Our Services

Cloudysol provides custom software development and technology solutions, including but not limited to:

• Inventory management systems and related software
• Accounting and finance software solutions
• Point-of-sale (POS) systems for retail and restaurant businesses
• HR and payroll management systems
• Custom software development tailored to client specifications
• Software consultation, support, and maintenance services

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected clients.

3Client Obligations

To ensure successful project delivery, clients agree to:

• Provide accurate, complete, and timely information required for project execution
• Designate a primary point of contact with authority to make project decisions
• Review and provide feedback on deliverables within agreed timeframes
• Make payments according to the agreed schedule and terms
• Not use our services for any unlawful, harmful, or fraudulent purposes
• Maintain the confidentiality of any access credentials provided by Cloudysol
• Notify us promptly of any issues, bugs, or concerns with delivered software

Delays caused by client failure to meet these obligations may result in adjusted project timelines and additional charges.

4Payment Terms

All fees and payment schedules will be outlined in your individual project proposal or service agreement. The following general terms apply:

Payment Schedule

• An initial deposit (typically 30–50%) is required before project work commences
• Milestone-based payments are due upon completion and approval of each phase
• Final payment is due before delivery of final source code or deployment

Late Payments

• Payments overdue by more than 14 days may result in work suspension
• A late fee of 2% per month may be applied to outstanding balances
• Cloudysol reserves the right to withhold deliverables until payment is received

5Intellectual Property

Client-Owned Work

Upon receipt of full payment, clients receive full ownership of all custom-developed code, designs, and deliverables created specifically for their project. This includes source code, documentation, and related assets.

Cloudysol-Retained Rights

• Pre-existing tools, frameworks, libraries, and methodologies developed by Cloudysol remain our property
• We retain the right to use general knowledge, skills, and techniques acquired during your project
• Third-party software, libraries, or components are subject to their own respective licenses

Portfolio Rights

Unless otherwise agreed in writing, Cloudysol reserves the right to reference your project in our portfolio and marketing materials without disclosing confidential details.

6Confidentiality

Both parties agree to maintain strict confidentiality regarding sensitive information shared during the course of the project relationship.

• All business information, processes, and data shared by clients will be kept strictly confidential
• Our team members are bound by confidentiality obligations
• We will not disclose your project details, business operations, or data to unauthorized third parties
• Confidentiality obligations survive the termination of the service agreement

Clients may request a formal Non-Disclosure Agreement (NDA) before project discussions begin. We are happy to accommodate this request.

7Limitation of Liability

To the maximum extent permitted by applicable law, Cloudysol's total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific service giving rise to the claim in the three months prior to the event.

Cloudysol shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from client misuse of delivered software
• Issues arising from third-party services, APIs, or integrations outside our control
• Force majeure events including natural disasters, power outages, or government actions

8Warranties & Disclaimers

Cloudysol warrants that all services will be performed in a professional manner consistent with industry standards. We provide the following limited warranties on delivered software:

• A 30-day bug fix warranty after final delivery for issues directly caused by our code
• Software will perform as specified in the agreed project scope
• We will use reasonable skill and care in delivering all services

9Project Delivery & Revisions

Project timelines, deliverables, and revision rounds will be clearly defined in your individual project agreement. General terms:

• Delivery dates are estimates based on agreed scope; changes in scope may affect timelines
• Each project phase includes a defined number of revision rounds as specified in the proposal
• Revisions beyond the agreed scope will be quoted and billed separately
• Client approval at each milestone is required before proceeding to the next phase
• Delays due to client non-responsiveness may result in revised delivery schedules

10Termination

Termination by Client

Clients may terminate a project with 14 days' written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. The initial deposit is non-refundable.

Termination by Cloudysol

We may terminate or suspend services with written notice if:

• Payment obligations are not met within the agreed timeframe
• The client engages in illegal, abusive, or unethical conduct
• Continuing the project would require us to violate applicable law

Effect of Termination

Upon termination, Cloudysol will deliver all completed work. Access to any hosted services or shared resources will be revoked within a reasonable period.

11Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through the following process:

• Step 1 — Direct Discussion: The parties will attempt to resolve the issue through good-faith discussion within 15 days of the dispute arising
• Step 2 — Mediation: If direct discussion fails, both parties agree to engage a mutually agreed mediator before pursuing legal action
• Step 3 — Legal Action: If mediation is unsuccessful, disputes will be resolved in courts of competent jurisdiction in Pakistan

12Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Pakistan.

For international clients, these terms remain governed by Pakistani law unless a separate written agreement specifies otherwise.

13Contact Us

If you have any questions about these Terms of Service, or wish to discuss a specific clause before engaging our services, please reach out:

We believe in transparency and are happy to clarify any aspect of these terms before you commit to working with us.